What To Know
- A tenancy contract is missing a signature or a page.
- The Dubai REST app, managed by the Dubai Land Department (DLD), is the fastest way to register or renew your Ejari contract without visiting a service center.
- Your Ejari certificate will appear in the Documents section of the app and can be downloaded as a PDF.
Why Use the Dubai REST App
The Dubai REST app, managed by the Dubai Land Department (DLD), is the fastest way to register or renew your Ejari contract without visiting a service center. It connects directly to DLD and RERA databases, allowing tenants and landlords to upload documents, pay fees, and receive Ejari certificates digitally.
If you’ve recently signed a new tenancy contract, registering through this app is the easiest way to activate utilities, prove your address, and stay compliant with Dubai’s rental laws.
Getting Started
Before you begin, prepare clear digital copies of:
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Signed tenancy contract (in PDF or image format)
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Tenant’s Emirates ID, passport, and visa page
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Landlord’s Emirates ID or trade license
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Title deed or property ownership certificate
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DEWA premise number (found on the building meter or previous bill)
You’ll also need UAE Pass — the national digital ID — to log in. Make sure it’s active and linked to your Emirates ID.
Step-by-Step: How to Register Ejari Using Dubai REST
Step 1: Download and Log In
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Install Dubai REST from the App Store or Google Play.
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Open the app and log in using UAE Pass.
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Allow access to your Emirates ID data for automatic verification.
Step 2: Select “Register Ejari Contract”
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From the main menu, choose “Services” → “Ejari” → “Register Tenancy Contract.”
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The app will display your name and Emirates ID once verified.
Step 3: Add Property Details
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Enter the DEWA premise number, property type, and annual rent.
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The system will automatically fetch property data from the DLD database.
Step 4: Upload Documents
Attach your scanned documents:
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Tenancy contract
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Emirates ID and passport (tenant)
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Title deed or ownership proof (landlord)
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Trade license (if commercial property)
Make sure file names are short and the images are clear — the app sometimes rejects files larger than 5MB or blurred scans.
Step 5: Pay the Registration Fee
You’ll be redirected to the DLD payment gateway. The total fee in 2025 remains AED 220.
Payment options include:
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Credit or debit card
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Apple Pay or Google Pay (in supported devices)
Step 6: Confirmation and Certificate
Once payment is successful, the system verifies your submission. You’ll receive a notification when registration is complete.
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Typical approval time: within 4–8 hours
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Delays may occur during weekends or if any document fails verification
Your Ejari certificate will appear in the Documents section of the app and can be downloaded as a PDF.
Verification Delays and Processing Time
Most applications are approved the same day, but delays can occur when:
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The title deed number does not match the DEWA number
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A tenancy contract is missing a signature or a page
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Uploaded IDs are blurred or expired
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The property is still linked to a previous Ejari record (the old one must be cancelled first)
If your submission is pending for more than 48 hours, contact DLD Customer Happiness Center via 800-4488 or visit an OnTime Trustee Center for manual review.
Common App Errors and How to Fix Them
| Issue | Possible Cause | Quick Fix |
|---|---|---|
| “Property not found” | Wrong DEWA number or unit mismatch | Check your tenancy contract for the correct premise number |
| “Contract already registered” | The old tenant’s Ejari was not cancelled | Ask the landlord to cancel the previous Ejari before submitting |
| “Document upload failed” | File too large or wrong format | Use smaller PDF or JPEG files under 5MB |
| Payment error | Unstable connection or bank rejection | Try again with a different card or use the DLD payment portal directly |
| Pending verification | DLD manual review | Wait up to 48 hours or contact support |
Tips for Smooth Registration
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Use clear, color scans instead of phone photos.
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Confirm your UAE Pass is linked to your current Emirates ID.
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Keep your tenancy contract signed by both parties.
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Register during working hours (8 a.m. to 5 p.m.) for faster processing.
What Happens After Registration
Once your Ejari certificate appears in the app:
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You can immediately use it to activate DEWA and apply for visa renewals.
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Your contract becomes visible in the DLD property database, confirming official tenancy status.
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You can view or download it anytime under “My Documents” in the Dubai REST app.
If you later renew or cancel the contract, use the same service path — “Ejari → Renew” or “Ejari → Cancel.”
In Summary
Registering your Ejari through the Dubai REST app is fast, secure, and recognized across Dubai’s government systems. Most users finish the process in under an hour and receive their certificate the same day.
If your registration stalls or returns an error, contact DLD support or visit an OnTime Trustee Center to complete verification manually.
Your Ejari certificate is the digital key that unlocks DEWA, visa, and tenancy protection in Dubai — so make sure it’s done right the first time.
