The initiative was launched by Dubai Health in collaboration with the Community Development Authority and the Dubai Health Authority as part of ongoing efforts to improve access to mental health support in the emirate.
The name Itma’en, which translates to “rest assured,” reflects the service’s goal of providing reassurance and professional guidance to individuals experiencing emotional or mental health challenges.
Free and confidential support for everyone in Dubai
The new service allows people to speak directly with trained specialists through a dedicated hotline.
By calling 800506, individuals can receive guidance, emotional support and advice related to their mental wellbeing.
The service operates daily from 9am to midnight, giving people the flexibility to reach out for help when they need it.
One of the key advantages of the initiative is its accessibility. The hotline is:
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Completely free of charge
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Confidential
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Available in Arabic and English
This ensures people from Dubai’s diverse population can easily access support.
Support during difficult moments
The Itma’en hotline is designed to help individuals who may be dealing with stress, anxiety or difficult life situations.
Whether someone feels overwhelmed, uncertain or simply needs someone to talk to, the service offers a safe space where trained professionals can provide guidance and reassurance.
Officials say the programme aims to encourage people to seek help early and prioritise their mental wellbeing.
Growing focus on mental health in the UAE
The launch of the Dubai service follows similar efforts across the UAE to strengthen mental health support.
Recently, Abu Dhabi introduced its own 24-hour mental health hotline, 800-SAKINA (725462), connecting callers to trained professionals around the clock.
These initiatives highlight the country’s broader commitment to improving mental health awareness and support services.
How to access the service
Residents, visitors and citizens in Dubai who need emotional support or mental health guidance can contact the Itma’en hotline at 800506.
The service is available every day from 9am to midnight, offering a free and confidential way for people to speak with trained specialists and receive professional advice when they need it most.
