Dubai has reinforced its commitment to visitor care, with the Department of Economy and Tourism (DET) ordering hotels across the emirate to fully support guests stranded by flight disruptions — extending their stays at original rates and refusing to evict anyone.
Dubai Hotels Must Extend Stays for Stranded Tourists
In an official directive sent to hotel establishments, the Dubai Department of Economy and Tourism requested that guests unable to check out due to travel disruptions be allowed to extend their stays under the same conditions as their original booking.
The instruction was unambiguous: no guest should be evicted under these circumstances.
DET also asked hotels to notify the department promptly if a guest faces difficulty covering the cost of an extended stay. In such cases, hotels are required to share relevant booking details so that appropriate financial support can be coordinated.
Industry Cooperation
Hotel operators across the city responded with immediate cooperation.
Mohamed Rafi, CEO of Flora Hospitality, confirmed that his hotels are fully aligned with the directive. He noted that the group maintains an internal policy of not increasing room rates during disruption periods, prioritising guest wellbeing above revenue.
"Our focus is always on supporting travellers," he said, adding that the industry is working closely with authorities to provide the highest level of assistance.
GCAA Steps In With Nationwide Passenger Support
The DET directive forms part of a broader aviation support response. The General Civil Aviation Authority (GCAA) confirmed that accommodation and essential costs for affected passengers will be covered across the country.
In Abu Dhabi, the Department of Culture and Tourism has also directed hotels to extend stays for guests unable to travel, with the authority covering the cost of additional nights to ease financial pressure on visitors.
A Clear Message to Travellers in Dubai
By ensuring that no visitor is asked to leave and that extended stays are facilitated smoothly, the UAE once again demonstrates its commitment to hospitality, operational care, and guest-first governance.
For travellers currently in Dubai, the message is clear: your comfort and wellbeing remain the top priority.
