What To Know
- In an official communication sent to hotel establishments, the Dubai Department of Economy and Tourism (DET) requested that guests who are unable to check out due to travel changes be allowed to extend their stays under the same conditions as their original booking.
- In Abu Dhabi, the Department of Culture and Tourism – Abu Dhabi has also directed hotels to extend stays for guests unable to travel, with additional nights covered to ease financial pressure on visitors.
- By ensuring that no visitor is asked to leave and that extended stays are facilitated smoothly, the UAE once again demonstrates its commitment to hospitality, care and operational excellence.
Dubai has reinforced its commitment to visitor care, with authorities instructing hotels across the emirate to fully support guests affected by recent flight schedule adjustments.
In an official communication sent to hotel establishments, the Dubai Department of Economy and Tourism (DET) requested that guests who are unable to check out due to travel changes be allowed to extend their stays under the same conditions as their original booking.
Importantly, hotels were clearly advised that no guest should be evicted under these circumstances.
Support and Coordination
DET further asked hotels to notify the department promptly if a guest faces difficulty covering the cost of an extended stay. In such cases, hotels are required to share relevant booking details so that appropriate support measures can be coordinated.
This directive highlights Dubai’s proactive and guest-first approach, ensuring that visitors remain comfortable and secure while travel schedules are being adjusted.
Industry Cooperation
Hotel operators across the city have expressed their full cooperation with the authorities.
Mohamed Rafi, CEO of Flora Hospitality, confirmed that hotels are aligned with the directive. He noted that the group maintains an internal policy of not increasing room rates during such periods and prioritising guest wellbeing.
“Our focus is always on supporting travellers,” he said, adding that the industry is working closely with authorities to provide the highest level of assistance.
Nationwide Passenger Support
The move comes alongside broader aviation support measures announced by the General Civil Aviation Authority (GCAA), which confirmed that accommodation and essential costs for affected passengers will be covered.
In Abu Dhabi, the Department of Culture and Tourism – Abu Dhabi has also directed hotels to extend stays for guests unable to travel, with additional nights covered to ease financial pressure on visitors.
A Strong Message of Hospitality
By ensuring that no visitor is asked to leave and that extended stays are facilitated smoothly, the UAE once again demonstrates its commitment to hospitality, care and operational excellence.
For travellers currently in Dubai, the message is clear: your comfort and wellbeing remain a top priority.
