Dubai now has a dedicated free mental health hotline anyone can call. By dialling 800506, residents, visitors, and citizens of all ages can speak with trained specialist counsellors — at no cost, with complete confidentiality, in Arabic or English.
What Is the Itma'en Service?
The initiative was launched by Dubai Health in collaboration with the Community Development Authority (CDA) and the Dubai Health Authority (DHA) as part of ongoing efforts to improve access to mental health support across the emirate.
The name Itma'en — which translates to "rest assured" — reflects the service's goal: providing reassurance and professional guidance to individuals experiencing emotional or mental health challenges.
Free, Confidential Support for Everyone in Dubai
The new free mental health hotline allows people to speak directly with trained specialists through a single easy-to-remember number.
By calling 800506, individuals can receive guidance, emotional support, and advice related to their mental wellbeing.
The service operates daily from 9am to midnight, giving people the flexibility to reach out when they need it most.
Key features of the Itma'en hotline:
- Completely free of charge - Confidential - Available in Arabic and English - Open to all age groups — citizens, residents, and visitors
This broad accessibility ensures Dubai's diverse population can reach support without barriers.
Support During Difficult Moments
The Itma'en hotline is designed to help individuals dealing with stress, anxiety, or difficult life situations.
Whether someone feels overwhelmed, uncertain, or simply needs someone to talk to, the service offers a safe space where trained professionals can provide guidance and reassurance. Cases requiring medical follow-up are referred to appropriate specialised teams for evaluation and further care.
Officials say the programme aims to encourage people to seek help early and prioritise their mental wellbeing.
Hessa bint Essa Buhumaid, Director General of the CDA, said: "Promoting mental wellness of individuals and families is a fundamental priority within Dubai's social development framework."
Dr. Amer Sharif, CEO of Dubai Health, added: "The Itma'en service reflects Dubai's renewed commitment to ensuring that mental wellbeing is supported by the same care and attention as physical health."
Growing Focus on Mental Health Across the UAE
The launch of Dubai's free mental health service follows similar efforts across the UAE to strengthen mental health support.
Abu Dhabi introduced its own 24-hour mental health hotline, 800-SAKINA (725462), connecting callers to trained professionals around the clock.
The Itma'en service also aligns with Dubai Social Agenda 33, supporting integrated, human-centred healthcare following global best practices. These initiatives highlight the country's broader commitment to improving mental health awareness and access.
Dr. Alawi Alsheikh-Ali, Director General of the DHA, said the service reflects "Dubai's unwavering commitment to advancing community health and wellbeing."
How to Access the Itma'en Hotline
Residents, visitors, and citizens in Dubai who need emotional support or mental health guidance can contact the Itma'en hotline at 800506.
The service is available every day from 9am to midnight — a free, confidential way to speak with trained specialists and receive professional advice when it matters most.
