What To Know
- Travellers affected by recent flight disruptions in the UAE can rebook their tickets or request refunds as major airlines introduce flexible travel policies.
- Here is a simple guide explaining what passengers should do depending on their airline and booking situation.
- Passengers who purchased tickets on or before February 28 for travel until March 10 can rebook their flights free of charge.
Travellers affected by recent flight disruptions in the UAE can rebook their tickets or request refunds as major airlines introduce flexible travel policies.
Several UAE airlines have introduced updated rebooking and refund options to support passengers whose travel plans were affected. Airlines including Emirates, Etihad Airways, flydubai and Air Arabia have resumed limited operations while providing travellers with flexible booking solutions.
Here is a simple guide explaining what passengers should do depending on their airline and booking situation.
Step 1: Check your flight status first
Before going to the airport, passengers should check the status of their flight online. Airlines have advised travellers not to visit the airport unless they have received confirmation from their airline.
Passengers should also make sure their contact details are updated in their booking, so they can receive notifications about schedule changes.
Step 2: How to rebook your flight
Etihad Airways
Passengers who purchased tickets on or before February 28 for travel until March 10 can rebook their flights free of charge.
Travellers can move their booking to another Etihad-operated flight up to March 31, 2026.
To rebook:
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Use the Etihad website or manage booking page
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Contact Etihad customer support
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If booked through a travel agent, contact the agent directly
Emirates
Emirates has resumed limited flight operations, with passengers from earlier bookings prioritised.
Customers can rebook their tickets for travel on or before March 20.
How to rebook:
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Use the Emirates Manage Booking section online
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Contact Emirates directly if you booked with the airline
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Contact your travel agent if the ticket was booked through an agency
Passengers should only go to the airport once they have been contacted by the airline.
flydubai
flydubai has partially resumed flights from Terminals 2 and 3 at Dubai International Airport.
Passengers travelling within the next 72 hours can change their booking free of charge.
New travel dates can be scheduled up to 20 days from the original travel date.
Rebooking options include:
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Managing the booking online
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Calling the flydubai contact centre
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Visiting a flydubai travel shop
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Contacting the travel agent who issued the ticket
Air Arabia
Air Arabia has temporarily suspended many flights until March 9 at 3pm, although some services continue to operate.
Passengers with cancelled flights can choose one of the following options:
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One free date change within 15 days
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A full credit voucher
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A full refund to the original payment method
Step 3: How to request a refund
Passengers who no longer wish to travel can request a refund.
The process depends on how the ticket was purchased:
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Booked directly with the airline: request a refund through the airline’s online refund form
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Booked through a travel agent: contact the agent directly to process the refund
Etihad and Emirates both allow refund requests through their official websites.
Key advice for travellers
Travellers affected by flight disruptions should:
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Regularly check official airline websites
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Monitor flight status updates
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Ensure contact details are correct in their booking
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Avoid going to the airport unless contacted by their airline
Airlines continue to monitor the situation closely and will update passengers as more flights resume.
