Losing your Emirates ID can be stressful, but the replacement process in the UAE is straightforward. Whether your card has been lost, stolen, or damaged, residents can apply for a replacement through the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP).
Here is everything you need to know about replacing your Emirates ID, including required documents, application steps, fees, and delivery options.
Report Your Lost or Damaged Emirates ID
The first step is to report the issue to the nearest ICP Customer Happiness Centre.
If your Emirates ID is damaged, bring the card with you when reporting the issue. If the card has been lost or stolen, provide a copy of the card if available. If you do not have a copy, ICP staff can retrieve your information using their records.
Reporting the issue quickly helps ensure that the old card is cancelled and cannot be misused.
Documents Required for Emirates ID Replacement
Applicants must provide several documents when applying for a replacement card.
Mandatory Documents
- Original passport
- Passport copy
- Residence visa copy
- Recent passport-size colour photograph that meets ICP requirements
Additional Documents (If Applicable)
- Copy of previous Emirates ID
- Sponsor's passport copy
- Father's passport and Emirates ID copy for dependants
- Original entry permit
- Birth certificate
- Disability certificate
Additional documents may be requested depending on the applicant's residency status and circumstances.
How to Apply for an Emirates ID Replacement Online
Residents can complete the application through the UAEICP mobile app.
Step 1: Download the UAEICP App
Download the UAEICP app from the Apple App Store or Google Play Store.
Sign in using UAE Pass for faster access, or create an account using your email address.
Step 2: Select the Replacement Service
Open the app menu and search for:
"Replace Emirates ID for Residents"
Select the service and begin your application.
Step 3: Complete the Application Form
Enter your:
- Personal information
- Passport details
- Contact information
- Delivery address
You will also need to specify the reason for replacement, such as lost, stolen, or damaged.
Step 4: Upload Required Documents
Attach all requested documents, including your passport copy and recent photograph.
Step 5: Review and Pay
Carefully review all details before submitting the application.
Once payment is completed, you will receive a request number by email, which can be used to track your application.
How to Track Your Emirates ID Application
Applicants can monitor the progress of their replacement request through the ICP website.
Simply enter the application or request number to view the current status and processing stage.
Receiving Your New Emirates ID
Once the replacement card is ready, you will receive an SMS notification from Emirates Post or Zajel.
Depending on your selected delivery method, you can either:
- Collect the card from the designated location
- Receive home delivery
- Receive office delivery
The courier service will contact you to arrange delivery if that option was selected.
Emirates ID Replacement Fee
The total cost of replacing an Emirates ID online is:
AED 451.40
This amount includes:
- Emirates ID card fee
- Service fee
- ICP processing charges
Important Information to Remember
When a replacement Emirates ID is issued, it will carry the same expiry date as the original card. Replacing a lost or damaged card does not extend the validity period of your Emirates ID.
By reporting the issue promptly and completing the application through the UAEICP app, residents can receive a replacement card quickly and continue accessing government and private services without interruption.
