Dubai Police General Command has integrated artificial intelligence into 29 administrative processes across its departments, aligning with the Dubai Artificial Intelligence Global Strategy championed by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai. The initiative is designed to save time for both employees and customers in the security sector, improve Dubai's competitiveness, and raise the emirate's quality of life.
Enhanced Police Operations Through AI
Major General Khalid Nasser Alrazooqi, Director of the General Department of Artificial Intelligence at Dubai Police, said the initiative strengthens community security, helps prevent crime, and elevates customer satisfaction. "This reinforces trust in the police force and boosts the emirate's security index," he said.
Smart Planning for Minor Traffic Accidents
One flagship application is the Smart Planning for Minor Traffic Accidents system, which uses AI to analyse incidents and generate instant reports for drivers. The technology cuts the steps required to file a minor accident report from seven down to four — a significant time saving for motorists. The AI-powered Vehicle History Record service also allows prospective car buyers to quickly check a vehicle's accident history and mechanical condition before purchase.
Virtual Officer Amna
Dubai Police's virtual officer "Amna" — deployed via dubbing technology — responds to public inquiries about police services in both Arabic and English through the Dubai Police app. Officer Amna conducted 20,000 conversations in 2023 alone. The Dubai Police app has been downloaded 7.9 million times and offers 70 services across seven languages, using advanced AI to deliver a smooth user experience.
Blockchain for Lost Passport Certificates
AI and blockchain technology combine in Dubai Police's lost passport certificate service, which launched in 2021. The secure, end-to-end digital service has issued 66,413 certificates to date, removing the need for in-person visits and significantly reducing paperwork for customers.
Smart Police Station Network
The Smart Police Station (SPS) is among the most visible AI deployments, with 46 services available across 25 locations throughout Dubai. Since the beginning of 2024, the SPS network has welcomed 127,515 visitors and processed 36,376 transactions — demonstrating the real-world impact of AI in transforming public-facing government services.
